I. GENERAL AND CONTACT

1. These general terms and conditions apply to the sale and offer of products in Mexican territory through the internet pages www.passiniwax.com, www.vogliacolor.com, www.vogliahombre.com, www.iridiumprofessional.com, www.s2 .com.mx, www.alfaxy.com.mx., owned by Voglia de México SA de CV, whose domicile is established in Guanajuato, at the following address: Calle Kappa 405-A, Industrial Delta, 37545 León, Gto.
2. For information on the purchase methods through this website, as well as the products offered here, the following email is made available to you: ecommerce@voglia.com.mx, as well as the following telephone line (477) 276 1325 available Monday through Friday from 9 am - 6 pm Central Mexico time.
3. To have access to buy online through www.passiniwax.com, www.vogliacolor.com, www.vogliahombre.com, www.iridiumprofessional.com, www.s2.com.mx, www.alfaxy.com.mx, the Clients must register on the website and be at least 18 years old, or if they are a minor, have the authorization of their parent or guardian.
4. Any person who wishes to access the site or the services offered therein, may do so subject to these TERMS AND CONDITIONS, as well as the policies and principles incorporated into this document. In any case, any person who does not accept these terms and conditions must refrain from using the WEBSITE and / or acquiring the products and services that may be offered.

Given the nature of the activity carried out by the HOLDER, you are informed that it is registered with SAT (TAX ADMINISTRATION SERVICE) and has the authorization number VME9910224W4

II. OF THE OBJECT.

The purpose of these TERMS AND CONDITIONS is to regulate the access and use of the WEBSITE, understanding by this any type of content, product or service that is available to the general public within the domains: www.passiniwax.com, www.vogliacolor.com, www.vogliahombre.com, www.iridiumprofessional.com, www.s2.com.mx, www.alfaxy.com.mx. The HOLDER reserves the right to modify at any time and without prior notice, the presentation, the contents, the functionality, the products, the services, and the configuration that may be contained in the WEBSITE; In this sense, the USER acknowledges and accepts that Voglia de México SA de CV may at any time interrupt, deactivate or cancel any of the elements that make up the WEBSITE or access to them. Access to the WEBSITE by the USER is free and, as a general rule, is free without the USER having to provide a consideration to be able to enjoy it, except for the cost of the internet connection provided by the provider of this type of services that the same USER has contracted. Access to part of the contents and services of the WEBSITE may be made prior subscription or prior registration of the USER. The WEBSITE is aimed exclusively at people who are of legal age (over 18 years of age); In this sense, Voglia de México SA de CV declines any responsibility for the breach of this requirement. The WEBSITE is aimed mainly at USERS residing in the Mexican Republic, for which reason, Voglia de México SA de CV does not ensure that the WEBSITE fully or partially complies with the legislation of other countries, so that, if the USER resides or has its domicile established in another country and decides to access or use the WEBSITE, it will do so under its own responsibility and must ensure that such access and navigation complies with the local legislation that is applicable to it, not assuming Voglia de México SA de CV any responsibility that may be derived from said act. The USER is made aware that the OWNER may administer or manage the WEBSITE directly or through a third party, which does not modify in any way what is established in these TERMS AND CONDITIONS.

III. OF THE USER.

The access or use of the WEBSITE, as well as the resources enabled to interact between the USERS, or between the USER and the OWNER such as means to make publications or comments, confers the condition of USER of the WEBSITE, for which it will be subject these TERMS AND CONDITIONS, as well as their subsequent modifications, without prejudice to the application of the applicable legislation, therefore, they will be considered accepted from the moment the WEBSITE is accessed. Given the relevance of the foregoing, the USER is recommended to review the updates made to these TERMS AND CONDITIONS. It is the USER's responsibility to use the WEBSITE according to the way it was designed; In this sense, the use of any type of software that automates the interaction or download of the content or services provided through the WEBSITE is prohibited. In addition, the USER agrees to use the information, content or services offered through the WEBSITE in a lawful manner, without violating the provisions of these TERMS AND CONDITIONS, morality or public order, and will refrain from performing any act that may imply an infringement of the rights of third parties, or in any way impair the functioning of the WEBSITE. Likewise, the user agrees to provide lawful and truthful information in the forms enabled on the WEBSITE, in which the user has to provide certain data or information to access any content, product or service offered by the WEBSITE itself. . In any case, the USER will immediately notify the OWNER of any fact that allows the misuse of the information registered in said forms, such as theft, loss, or unauthorized access to accounts and / or passwords, with the in order to proceed with its immediate cancellation. Voglia de México SA de CV reserves the right to withdraw all those comments and contributions that violate the law, respect the dignity of the person, that are discriminatory, violate the rights of third parties or public order, or that to your judgment is not suitable for publication. In any case, Voglia de México SA de CV will not be responsible for the opinions expressed by USERS through comments or publications that they make. The only access to the WEBSITE does not imply the establishment of any type of relationship between the OWNER and the USER. As it is a WEBSITE directed exclusively to people who are of legal age, the USER declares that they are of legal age and have the necessary legal capacity to be bound by these TERMS AND CONDITIONS.

IV. ACCESS AND NAVIGATION ON THE WEBSITE.

The OWNER does not guarantee in any way the continuity and availability of the contents, products or services offered through the WEBSITE, however, the OWNER will carry out the actions that, according to their possibilities, allow them to maintain the proper functioning of the WEBSITE. , without this implying any responsibility on the part of Voglia de México SA de CV Similarly, Voglia de México SA de CV will not be responsible or guarantee that the content or software that can be accessed through the WEBSITE is free of errors , malicious software, or that may cause any damage at the software or hardware level to the equipment through which the USER accesses the WEBSITE. The OWNER is not responsible for any damages that may be caused by improper use of the WEBSITE. In no case will Voglia de México SA de CV be responsible for losses, damages or damages of any kind that arise from the sole access or use of the WEBSITE.

V. PRIVACY AND DATA PROTECTION POLICY.

In accordance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, the HOLDER undertakes to adopt the necessary measures that are within its reach to ensure the privacy of the personal data collected in a way that guarantees its security, its alteration, loss or unauthorized treatment is avoided. In addition, in order to comply with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, all personal data that is collected through the WEBSITE will be treated in accordance with the principles of legality, quality, purpose, loyalty, and responsibility. All processing of personal data will be subject to the consent of the owner. In any case, the use of financial or patrimonial data will require the express authorization of their owners, however, this may be given through the WEBSITE itself using the mechanisms enabled for this purpose, and in any case the greatest diligence and Be careful with this type of data. The same will happen in the case of sensitive personal data, considering by these those that due to improper use may give rise to discrimination or their disclosure entails a risk for the owner. At all times it will be ensured that the personal data contained in the databases or files that are used, where appropriate, are relevant, correct and updated for the purposes for which they were collected. The WEBSITE may include hyperlinks or links that allow access to web pages of third parties other than Voglia de México SA de CV The owners of said websites will have their own privacy and data protection policies, for which Voglia de México SA de CV does not assume any type of responsibility for the data provided by the USER through any website other than www.passiniwax.com, www.vogliacolor.com, www.vogliahombre.com, www.iridiumprofessional.com, www.s2 .com.mx, www.alfaxy.com.mx. Voglia de México SA de CV reserves the right to modify these Terms and Conditions, according to your needs or derived from any change in the legislation. Access to or use of the WEBSITE after said changes will imply acceptance of these changes. On the other hand, access to the WEBSITE may involve the use of cookies, which are small amounts of information that are stored in the browser used by the USER. Cookies facilitate navigation, make it more friendly, and do not damage the navigation device, for this, they can collect information to enter the WEBSITE, store the USER's preferences, as well as the interaction that the USER has with the WEBSITE, such as for example: the date and time in which the WEBSITE is accessed, the time that it has been used, the sites visited before and after it, the number of pages visited, the IP address from which the user accesses , the frequency of visits, etc. This type of information will be used to improve the WEBSITE, detect errors, and possible needs that the USER may have, the above in order to offer USERS better quality services and content. In any case, the information collected will be anonymous and individual users will not be identified. In the event that the USER does not want this type of information to be collected, they must disable, reject, restrict and / or eliminate the use of cookies in their internet browser. The procedures to perform these actions may differ from one browser to another; Consequently, it is suggested to review the instructions provided by the browser developer. In the event that you reject the use of cookies (totally or partially), the USER may continue to use the WEBSITE, although some of its functions may be disabled.

SAW. LINKS POLICY.

The WEBSITE may contain links, content, services or functions of other internet sites owned and / or managed by third parties, such as images, videos, comments, search engines, etc. The use of these links, content, services or functions is intended to improve the USER's experience when using the WEBSITE, without it being considered a suggestion, recommendation or invitation to use external sites. Voglia de México SA de CV in no case will review or control the content of external sites, in the same way, it does not endorse the products, services, content, and any other existing material on the aforementioned linked sites; Therefore, the availability, accuracy, veracity, validity or legality of external sites that can be accessed through the WEBSITE will not be guaranteed either. Likewise, the HOLDER does not assume any responsibility for damages that may occur due to the access or use of the contents, products or services available on the websites not managed by Voglia de México SA de CV that can be accessed through the WEBSITE.

VII. POLICY REGARDING INTELLECTUAL AND INDUSTRIAL PROPERTY.

Voglia de México SA de CV by itself or as a transferee, is the owner of all the intellectual and industrial property rights of the WEBSITE, understood as the source code that makes its operation possible, as well as the images, audio or video files, logos, brands, color combinations, structures, designs and other elements that distinguish it. They will, therefore, be protected by Mexican legislation on intellectual and industrial property, as well as by applicable international treaties. Consequently, the reproduction, distribution, or dissemination of the contents of the WEBSITE, for commercial purposes, in any medium and by any means, without the authorization of Voglia de México SA de CV, is expressly prohibited. The USER undertakes to respect the rights of intellectual and industrial property of the HOLDER. However, in addition to being able to view the elements of the WEBSITE, you may print, copy or store them, as long as it is exclusively for your strictly personal use. On the other hand, the USER will refrain from deleting, altering, or manipulating any element, file, or content, of the WEBSITE, and for no reason will carry out acts tending to violate the security, files or databases that are protected , either through restricted access by means of a username and password, or because they do not have the permissions to view, edit or manipulate them. In the event that the USER or any third party considers that any of the contents of the WEBSITE constitutes a violation of the rights of protection of industrial or intellectual property, they must immediately notify Voglia de México SA de CV through the contact information available on the WEBSITE itself and / or through the following means: Telephone: 4772761325 Email: ecommerce@voglia.com.mx

VIII. APPLICABLE LEGISLATION AND JURISDICTION.

Voglia de México SA de CV reserves the right to file the civil or criminal actions it deems necessary for the improper use of the WEBSITE, its contents, products or services, or for the breach of these TERMS AND CONDITIONS. The relationship between the USER and Voglia de México SA de CV will be governed by current legislation in Mexico, specifically in Guanajuato. Should any dispute arise in relation to the interpretation and / or application of these TERMS AND CONDITIONS, the parties will submit to the ordinary jurisdiction of the corresponding courts according to law in the state to which it refers.

IX. PRICES

1. The prices of the products are those indicated in www.passiniwax.com, www.vogliacolor.com, www.vogliahombre.com, www.iridiumprofessional.com, www.s2.com.mx, www.alfaxy.com.mx., in Mexican pesos, which include value added tax (VAT) in the terms established by current tax law at the time of purchase.
2. Shipping costs must be covered by the customer, in addition to the price of the products. Voglia de México SA de CV may grant discounts on said expenses, or subsidize it with any condition, which will be duly communicated on the applicable website.
3. Any additional expense to the price of the product that the customer must cover in order to make the purchase thereof, will be duly itemized from before making the purchase, as well as at the time of payment, so that there is full certainty for the customer .

X. EXCHANGE, REFUND AND CANCELLATION POLICIES

At Voglia de México SA de CV (Passini, Voglia, Voglia Hombre, Iridium, AlfaXY, S2, Iriplex) we are aware of the inconveniences that can occur when placing an online order. That is why we make available the policies for which a refund, return or cancellation of an order applies. Changes or returns will be accepted only in the following cases:

• If the product reaches its destination severely damaged;
• If the product received is wrong or does not match the product requested by the customer;
• If the product has a manufacturing defect.

Changes, returns or cancellations will not be accepted in the following cases:

• If the article was manipulated by third parties;
• Improper use specified in the manual;
• Damage caused by improper connection;
• Cancellation of the subscription to the website where the purchase was made;
• Promotional items and gifts given when purchasing a product.

To make a change or cancellation, the following procedure must be followed:

1. The customer must request the change or cancellation within the first 3 calendar days after the package has been delivered to the address requested at the time of purchase.
2. The client should contact the customer service area at ecommerce@voglia.com.mx or by phone / whatsapp 477 276 1325.
3. The client must explain the reason for requesting the change or cancellation of his order, sending sufficient and clear evidence to demonstrate the defect in question.
4. Voglia de México SA de CV will evaluate the evidence to determine the resolution of the complaint with notice to the client.

Considerations:

• If the client accepts a replacement of the product, the refund or cancellation will not proceed.
• To make the product change, the customer must return the products with their original packaging, along with the accessories that may be included.
• Voglia de México SA de CV will send the customer the replacement products within a period of no more than 5 business days after receiving the product returned by the customer.
• If the client does not present sufficient evidence, the change or cancellation will not proceed.
• If the customer does not accept a change and prefers a cancellation of his order, a refund of the payment will be made using the same method used at the time of purchase, in a period of no more than 30 days as long as the customer has returned the product. and Voglia de México SA de CV has received it.
• The customer will have the obligation to return the product (s) in the same conditions in which they were received and without having used them. That is, it must be sent with the original packaging and labeling and in the same box or envelope in which it was sent or, failing that, in a similar format that guarantees the return in perfect condition. Additionally, you must include a copy of the payment receipt in the package.
• In the event that Voglia de México SA de CV does not have the same product to be replaced, it may propose to the client to deliver a different product, of the same value and that fulfills the same functions and characteristics as the one requested.
• The above provisions only apply to purchases made online.
• Returns or exchanges for purchases in a Voglia de México SA de CV store or associated place of sale cannot be returned or exchanged in the online store. Returns for purchases made online will not be accepted for return or exchange in a physical store or counter.
• The return of defective products will be made through the parcel that Voglia de México SA de CV indicates to the customer, for which it will generate a guide number, either by requesting that the company go to the customer's home to pick up the shipment, or When the client goes to the corresponding office, it is important that once the electronic guide is received, the client has 7 calendar days to request collection or go to a parcel office to deposit the package.
• The returned products will be sent to the address that Voglia de México SA de CV indicates to the customer.